Lulamile Mkhungela

Experience

iOCO, Consulting at Takeda

UX/UI Designer Specialist and UI Developer Consultant

Apr 2025 – Present

Leading the strategic redesign of Takeda's SaaS dashboard and mobile app for their healthcare platforms, focusing on developing intuitive interfaces that improve patient engagement and streamline Takeda's healthcare provider workflows.
Implementing advanced usability research methodologies including eye-tracking studies, cognitive walkthroughs, and contextual inquiry to identify critical friction points in medication management applications, developing solutions that enhance medication adherence.
Developing accessible UI frameworks and reusing existing HighCharts components that meet WCAG 2.2 AA standards for Takeda's patient-facing applications, ensuring inclusive design that accommodates users with diverse abilities and needs across global markets.
Architecting a comprehensive component library and design system that reduces design inconsistencies, enabling rapid deployment of features across multiple Takeda dashboards.
Collaborating with cross-functional teams including clinical specialists, product managers, and development teams to translate complex healthcare requirements into intuitive interfaces that balance regulatory compliance with exceptional user experience.

iOCO, Consulting at Toyota

Senior UX/UI Designer and UI Developer Consultant

Aug 2023 – Apr 2025

Led cross-functional design initiatives for Toyota's Kinto and Automark digital platforms, implementing data-driven UX improvements that increased user engagement by 28% and reduced support ticket volume by 22% within six months.
Spearheaded the redesign of the Settings interface for Alt Find platform after conducting comprehensive user research and usability testing, resulting in a 16% reduction in user confusion, improved navigation interaction metrics, and a measurable 5% increase in settings page engagement.
Established a structured UX research framework that systematically identifies design opportunities based on quantitative analytics and qualitative user insights, delivering actionable recommendations that align with business objectives.
Architected and developed the Toyota remote app UI using Ionic and Angular frameworks, creating a consistent design system that streamlined the development process and reduced time-to-market by 30%.
Directed the creation of localized marketing assets for Toyota's pan-African dealer network, ensuring brand consistency while adapting designs to regional market preferences and cultural contexts.

iOCO, Consulting at Sasol

Lead UX/UI Designer and UI Developer Consultant

Mar 2023 – Aug 2023

Pioneered the implementation of lean design principles to revamp Sasol's enterprise dashboard ecosystem, transforming complex operational data into intuitive visual interfaces that enhanced decision-making efficiency by 40%.
Designed and developed responsive Angular-based data visualization solutions that enabled executive leadership to track critical KPIs including safety metrics, business performance indicators, and compliance benchmarks with unprecedented clarity.
Facilitated stakeholder workshops to align business requirements with user needs, ensuring that design decisions addressed both organizational objectives and end-user pain points.
Established UX standards and design guidelines that were adopted across multiple departmental projects, creating consistency throughout Sasol's digital ecosystem.

iOCO, Consulting at Vodacom

Senior UX/UI Designer Consultant

Oct 2021 – Mar 2023

Managed the design strategy and implementation for multiple HR-IT digital initiatives, including the Engage employee app, Tobby AI chatbot interface, Vodacom External Bursary platform, and enterprise-wide design system enhancements.
Conducted comprehensive user experience audits across existing systems, identifying redundancies and friction points that were impacting both employee productivity and customer satisfaction metrics.
Implemented a rigorous User-Centered Design (UCD) methodology that incorporated contextual inquiry, journey mapping, and iterative prototyping, resulting in design solutions that achieved 92% user acceptance rates during testing.
Collaborated with the design authority team to establish governance processes and standardized design patterns that reduced development inconsistencies by 65% and accelerated product release cycles.

Addmoredigital

Senior UX/UI Designer & Design Team Lead

Sep 2021 – Sep 2022

Directed end-to-end UX research initiatives for the Aziza client project, implementing structured methodologies that uncovered critical user insights through qualitative interviews, quantitative surveys, and competitive analysis that shaped the product strategy and roadmap.
Led and mentored a cross-functional team of 5 developers and 2 designers while managing concurrent high-priority projects, establishing clear design workflows and communication protocols that improved team efficiency by 35%.
Spearheaded the design and development of the Pico educational platform, creating an intuitive digital ecosystem that enabled disadvantaged students to improve their academic qualification scores and access tertiary education opportunities.
Instituted a data-driven design approach that incorporated A/B testing and usability metrics to validate design decisions, resulting in a 42% improvement in student engagement and 28% higher course completion rates.
Established comprehensive design documentation and component libraries that accelerated development cycles while ensuring consistent user experience across all platform touchpoints.

Hypothetical Objective Systems

Senior UX/UI Designer

May 2020 – Dec 2021

Transformed a complex agritech management system into an intuitive dashboard interface through a comprehensive redesign project that increased user productivity by 47% and reduced onboarding time from weeks to days.
Implemented scalable design architecture principles that accommodated future growth requirements while maintaining performance standards, enabling the client to expand their user base by 200% without requiring significant UI restructuring.
Conducted in-depth UX audits for e-commerce applications using advanced analytics tools including Hotjar session recordings, heatmap analysis, and conversion funnel evaluations, identifying critical drop-off points and optimization opportunities.
Redesigned the checkout experience for a major retail client based on quantitative findings, resulting in a 32% increase in transaction completion rates and 18% higher average order value.
Developed strategic brand communication assets that aligned visual design with business positioning, strengthening market presence across digital and print channels.

OpenSesyme

UX/UI Designer & Product Strategist

June 2019 – March 2020

Provided end-to-end UX/UI design services for diverse clients, conducting thorough user research and competitive analysis to inform design decisions before design and development began.
Designed and developed UI for the grocery delivery and food ordering applications including Sesyme app and SmartServe ordering app to enhance takeaway and dine-in ordering experiences. Negotiated with business owners and end users to secure subscriptions, leading to adoption by LaPiaza and pilot testing with other local restaurants.
Conducted user interviews and usability testing with both business owners and customers, resulting in improved customer satisfaction and streamlined order processing workflows for restaurants.

TheDigital Academy

Lead UX/UI Designer

Aug 2018 – Jan 2019

Led UX research for the development of Entrehive, an interactive multi-platform mobile app designed to help business owners and users earn points by attending events, working in co-working spaces, and hosting events. Translated research findings into actionable recommendations that informed the app's design, enabling users to redeem earned points for products.
Collaborated closely with developers to align design with the development process and worked with product managers to understand requirements. Analyzed user behavior to create a product that solves key problems and prioritized design tasks accordingly.

mLab

UX/UI Designer, Android Developer

Apr 2017 – Mar 2018

Responsible for end-to-end product design process, recommending alternative design solutions based on technical limitations and development capabilities for Android applications, managing database architecture and coding frontend and backend components.
Applied lean design principles to design and develop multiple Android applications including a co-working space booking app where users can reserve workspace slots. Gained exposure to various tools and technologies while adapting to a fast-changing development environment.

Wendy Guys and Girls

Brand Promoter

Jan 2013 – Jan 2017

Created awareness about products, services, events, and brands through strategic promotional campaigns and tactical customer engagement. Built relationships with customers to encourage brand loyalty through both online and in-person interactions.
Provided comprehensive product and event information, answered customer questions, and addressed concerns to ensure positive customer experiences, driving customer acquisition and encouraging repeat business.

Education & Professional Development

UX/UI Design & Front-End Development (Coursera, Udemy, SoloLearn)

Apr 2017 – Present

Pursued ongoing professional development through advanced courses in UX/UI design methodologies and front-end technologies. Curriculum included advanced interaction design patterns, design systems architecture, responsive web development, intermediate to advanced HTML5/CSS3/SCSS, modern JavaScript frameworks, and enterprise-level design tools including Figma and Adobe Creative Suite. Consistently expanded knowledge base through structured continuous learning programs.

Certificate in Full Stack Development - FNB App Academy

May 2025 – Jul 2025

32 Credits | Certificate Number: AOTYAA072025

Course Modules Completed: App Strategies • GitHub and Collaboration • Build an App with HTML (The SDLC) • Principles of UX Design + Basic Layouts + Transitions • Design Thinking • APIs + Data Input + Processing • User Centric App Development • Data Management and Analysis • Business Development • Backend Development Intro • Backend Development (Build an API) • AI in Development • Business Funding • Marketing your App Business

Completed comprehensive full-stack development certification covering modern web technologies, user experience design principles, business strategy, and emerging AI technologies. Gained hands-on experience in end-to-end application development from conceptualization to deployment, including advanced topics in API development, data management, and technology entrepreneurship.

Advanced App Development & UX Design Certification - MTN Business App Academy

Sep 2021 – Dec 2021

Course Modules Completed: Completed intensive specialized training in enterprise-level UX/UI design methodologies and cross-platform application development. Acquired advanced knowledge of the complete Software Development Life Cycle (SDLC) with emphasis on design system integration and implementation. Developed and deployed a fully functional cross-platform application incorporating modern design principles and development best practices.

UX/UI Design Fundamentals - Joburg Center For Software Engineering @Wits

Jan 2017 – Mar 2017

Course Modules Completed: Completed comprehensive foundational training in user-centered design principles and methodologies through this prestigious program. Curriculum covered information architecture, interaction design patterns, wireframing techniques, prototyping methodologies, and usability testing frameworks. Applied theoretical knowledge through practical projects including a complete website redesign for JCSE and airport UX audit that demonstrated proficiency in creating intuitive digital experiences.

Vaal Reefs Technical High School

Apr 2008 – Dec 2011

Completed secondary education with a focus on STEM subjects including Mathematics, Physical Sciences, and Economics. Additional coursework included IsiXhosa, English, Life Orientation, and Accounting, establishing a strong academic foundation for future technical and professional development.

Senior UX/UI Designer and Full Stack Developer

Core Competencies

Technical Proficiencies

Experience

Education & Professional Development